Telecom
OSS and BSS modernization, billing and network automation skills, with the engineers to deliver them.
MBE certified (Minority Business Enterprise)
Overview
Technology in Telecom
Carriers are replacing the systems that sell, provision, rate and bill services while they build out 5G and fiber capacity. All of it happens with live customers on the network.
Desmata delivers OSS and BSS projects and supplies the specialists they depend on. Billing, mediation and network data skills are scarce, and a missed cutover date is expensive.
We work with the architecture you have, including TM Forum Open Digital Architecture patterns where you have adopted them. We plan migrations in stages that limit risk to service.
Start with a conversation
Tell us what you are working on. A member of the Desmata team will reply by email or phone.
Call us on +1 (214) 407-8089Challenges
What technology leaders here are dealing with
Challenge 1: Legacy OSS and BSS slow every product launch
When catalog, order management and inventory live in separate monoliths, a new bundle takes months. Converged offers across mobile, fixed and enterprise need one catalog and clean data behind it.
Challenge 2: Billing and charging migrations
Moving to convergent charging or a cloud-native billing platform touches rating, invoicing, revenue assurance and finance. Parallel runs and reconciliation absorb scarce specialists for months.
Challenge 3: Network automation needs good data first
Closed-loop automation and zero-touch provisioning depend on accurate inventory and telemetry. With poor data, automation becomes a source of outages instead of savings.
Challenge 4: Customer data rules
CPNI rules, FCC data breach notification requirements and state privacy laws cover call detail, location and service data. Access control and logging have to be designed in, not added later.
Challenge 5: Specialists needed at short notice
5G rollouts, platform cutovers and billing migrations need people with carrier-grade experience on tight timelines. Waiting three months for a hire means missing the window.
How we help
Where Desmata fits in
Modernize OSS and BSS in stages
We assess the current stack, agree a target architecture and sequence migrations by domain: catalog, order, inventory, then billing. Each stage has its own rollback plan.
Build the integration and API layer
API-first services, event streaming and self-service portals that sit in front of legacy systems and let you retire them one at a time.
Turn network and usage data into decisions
Real-time pipelines for telemetry, fault and performance data, plus churn and usage analytics for commercial teams.
Secure customer and network data
Identity and access management, privileged access controls and monitoring, designed to support CPNI protection and breach notification duties.
Move workloads to hybrid and multi-cloud
Cloud-native design for BSS and analytics workloads, with cost controls and clear data residency choices.
Staff your telecom technology team
OSS and BSS developers, billing analysts, network automation engineers and 5G test staff on contract, contract-to-hire or direct hire. Or a managed team that owns a workstream.
Use cases
What we deliver in this sector
Product catalog and order-to-cash modernization
A single product catalog, order orchestration and clean handoffs to billing, so new offers go live in weeks and not quarters.
Billing and charging migration support
Rating validation, parallel-run reconciliation tooling and revenue assurance checks around a platform cutover.
Network inventory reconciliation
Matching what the network reports against what the inventory system believes, so provisioning and automation work from facts.
Telemetry and fault analytics
Streaming pipelines for network events, with dashboards and alerts for operations teams and models that flag likely failures early.
5G and fiber rollout program support
Site data, work order tooling, test automation and reporting that give program managers a current view of build status.
Customer self-service and partner portals
Account, usage and ordering experiences on web and mobile that reduce call volume and speed up partner onboarding.
Talent
Roles we staff
- OSS developer
- BSS developer (catalog, order management, CRM)
- Billing and charging analyst
- Mediation and rating developer
- Network automation engineer (Python, Ansible)
- 5G core and RAN test engineer
- Network engineer
- Telecom business analyst
- OSS and BSS solution architect
- Revenue assurance analyst
- Data engineer, network analytics
- QA automation engineer
Regulations and standards
Standards we design for
The rules that shape technology work in this sector, and that we build and staff around.
FCC CPNI rules
Section 222 and the FCC's CPNI rules limit how carriers use call detail, location and service data. We design access controls and audit logging for these systems, and we staff people who have worked within the rules.
FCC data breach notification rules
Updated rules widened what counts as a breach and tightened notification timing for carriers. We build detection and incident evidence into the systems that hold customer data.
TM Forum frameworks
Open Digital Architecture, Open APIs and the Information Framework give carriers a common language for modular OSS and BSS. We design to them where you have adopted them.
3GPP 5G specifications
3GPP releases define the 5G core and radio behavior that automation and test tooling must follow. We staff engineers who work against these specifications.
STIR/SHAKEN
Call authentication requirements affect voice platforms and their operations tooling. We work with them when integrating voice and signaling systems.
These are the regulations and standards that shape work in this sector. We design and staff for them. They are not certifications held by Desmata.
Technology
Platforms and technologies in this sector
- Amdocs
- Netcracker
- Oracle Communications
- Salesforce Communications Cloud
- ServiceNow Telecom
- TM Forum Open APIs
- ONAP
- Kubernetes
- Apache Kafka
- Ansible
- Python
- Snowflake
Services
Services that support this work
Advisory
Digital Transformation
We assess your current setup, implement the right digital tools, automate manual work and train your teams, with minimal disruption.
Technology
Digital Product Engineering
Custom software architecture, full-stack and mobile development, API-first microservices and legacy modernization. Home of RetailGeo Insights.
Technology
AI & Advanced Analytics
Predictive modeling, NLP and machine learning, and real-time stream processing with Kafka, Spark and Flink.
Technology
Cybersecurity & Risk Mitigation
Security assessments and posture audits, identity and access management, endpoint detection, threat monitoring and incident response.
Talent
Contract Staffing
Skilled IT consultants on W2 or corp-to-corp contracts for project peaks, backfills and specialist work, without adding permanent headcount.
Questions
Frequently asked questions
Do you have OSS and BSS specialists on the bench?
We recruit for each request rather than keeping a long bench, so you get candidates matched to your platform and release timeline. Share the stack and the cutover date, and a recruiter will tell you what is realistic.
Can you support a billing migration without disrupting invoicing?
Yes. We plan parallel runs, define reconciliation rules with your finance team and build the comparison tooling. Cutover is staged so you can fall back if results do not match.
How do you handle CPNI and customer data requirements?
Your legal and compliance teams own interpretation of the rules. We design role-based access, logging and retention into the systems we build, and we staff engineers who have worked in CPNI-governed environments.
Can you work alongside our vendors such as Amdocs or Netcracker?
Yes. We add developers, testers and analysts to your vendor-led programs and fill gaps the vendor does not cover. We do not claim vendor partnerships.
Get the telecom specialists your rollout needs
Tell us the platform, the skills and the date. A recruiter will confirm what is realistic and send profiles for your review.
MBE certified (Minority Business Enterprise)